Customer Service

Shipping & Delivery

Orders are usually shipped within 72 hours after they are placed. No orders are shipped weekends or Holidays.

Shipping time varies based on your location. We ship from Syracuse, NY.

If you need an order faster please contact us at customerservice@manicmerch.com and we will do our best to help you.

Regular shipments arrive in 4 to 10 business days after shipment with Monday through Saturday delivery. Our regular shipping service is called SurePost and combines the efficiency of UPS with the convenience of USPS. UPS picks up your package from our warehouse and delivers it to your local post office for final delivery to your mailbox by USPS, Monday through Saturday.

Expedited Shipping

In addition to Regular Shipping, two expedited shipping services are available for an additional charge. The shipping charges are automatically determined and displayed in your shopping cart so you may select any desired shipping option. Orders are usually shipped from our warehouse on the business day AFTER receiving an order.

UPS Next Day - Arrives in 1 business day AFTER being shipped from the warehouse, Monday through Friday

UPS 2nd - Arrives in 2 business days AFTER shipping from the warehouse, Monday through Friday

Though usually accurate, estimated arrival dates are not guaranteed. Weather delays and other unforseen circumstances may impact delivery times.

Alaska, Hawaii and other US territories: Shipping charges will be calculated in your shopping cart and will depend on the weight of the order. Please allow for 10 – 14 business days for shipments to arrive.

Shipping Notes

Orders are usually shipped within 72 hours after they are placed.

Business days are Monday through Friday excluding federal holidays.

Shipping charges are based on the value of total merchandise ordered after discounts are subtracted.

APO/FPO, military bases and USA territories should allow 10-14 days for shipments. Expedited shipping is not available.

Rural area delivery may take an additional day.

Service guidelines and guarantees by USPS and UPS do not apply in the event of severe weather conditions.

It is NOT possible to change or cancel an address or shipping method once an item has shipped.

Shipping fees will not be refunded for returned packages.

International Orders

Select the country destination in the shipping cart and your shipping charges will be automatically calculated and displayed. You usually should receive your order in 5-15 business days depending on how fast the Customs Department in your particular country clears your order. You will receive an email with tracking information about your order after it is shipped. All orders are "FOB shipping point".

Due to the unpredictable nature of shipping around the world, we cannot guarantee shipping times. Once an international order is placed, it cannot be cancelled or refunded. We do not accept any returns of international orders nor do we issue refunds for international orders.

Customers outside the United States may be subject to additional fees and charges. Please be aware of local custom and importation laws before placing your order as you may be required to pay additional fees after the shipment arrives in your country.

Frequently Asked Questions About Shipping

How long will it be before I receive my order?
For standard shipping in the United States, you should receive your order within 7-10 business days, though many shipments arrive at their destination within a few days, particularly those on the East Coast. Please allow additional time for shipments to APO/FPO addresses, US territories, Alaska, and Hawaii.

Do you ship to addresses outside the United States?
Yes, we do ship internationally. The shipping fees will be calculated in your shopping cart. Additional custom fees, duties and other charges may need to be paid upon entry to your country or delivery to your address.

Do you ship to military APO/FPO addresses?
Yes.


Privacy and Security

Our security system prevents unauthorized access to confidential information whether you are online or off-line.

We use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the Internet, preventing a third party from viewing the information. The instant you reach our checkout page, a padlock symbol at the bottom of your screen indicates that you have entered our secure shopping zone.

An internal security system, known as a firewall, protects information about our customers from being viewed by a third party. Information access is restricted within our offices as well. Personal information collected about our customers is only viewable by employees who need the information to perform a specific job (such as a billing clerk or customer service representative), and the personal information is protected by a random password.

Unfortunately, however, due to the nature of the Internet the privacy and security of every transmission over the Internet cannot be absolutely guaranteed. While we strive to protect your personal information, we cannot guarantee the privacy and security of the information you transmit to our web site.

Please go to our Privacy Policy page for more information.

Returns and Replacements

We will accept an exchange on any clothing item as long as it has not been washed or worn and is in resellable condition and is returned within 30 days of original order delivery date.

Please include a copy of the paperwork you received with your order so we know who the return is from.

We will refund or credit the value of the item, including taxes. Shipping charges are not refundable unless you received defective or damaged merchandise.

Music products, including but not limited to CDs, LPS can not be returned if they have been opened.

Our return address is:
Manic Merch
attn: RETURNS
6070 Old Court Street Road
Syracuse NY 13206

If you have any questions about a return please contact us. (this should link to the contact us page)

Ordering & Payment, Pricing & Promotions

Payment Types: we accept American Express, MasterCard, and VISA and PayPal. The order number you receive at checkout can be used to track your order through our online system or over the phone with Customer Service.

Personal Checks, Money Orders, Cashier’s Checks and Cash: We accept personal checks, money orders and cashier’s checks. We do not accept cash. If you choose to pay by check, we will wait 10 days after receiving your mailed payment before shipping your order. Please be sure to include the following information on a piece of paper when paying by check: name, address, telephone number, email address, products ordered, prices of products, and shipping information.

Emails about your order

After your order is placed, we will send you the following email updates about your order:
Order Confirmation Email: We will send you a confirmation of your order that will include a list of the items ordered as well as an order number. Keep this email for your records.
Shipment Confirmation Email: After your order ships from our warehouse, we will send you an email confirming shipment and include tracking information
Important Notices about Your Order: If we have any problems in processing your order, we’ll send you an email and try to clear up the problem quickly. For instance, there may be a problem with an address or payment verification.

Taxes

Sales tax of will be charged on items shipped to the state of New York.

Promotions & New Products

Promotions and new products will be available time to time on our website, you will also be notified via Email if you registered to our Newsletter.

VIEWING ORDER, ORDER STATUS & TRACKING INFORMATION

After your order is shipped, we will send you an email with tracking information and a link so you can always check on the progress of your shipment.

If you have an account with us, you can always check on the tracking status by visiting your account. Click the "Your Account" link at the top of any page of the ManicMerch.com website. You will be prompted to log in with your email address and password. Click on "Order Status" in the navigation menu. An order summary page will provide you with detailed information about your current and past orders.

After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note that some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Updating Account Information

To change your account information, please login in your account below the “My Cart” button at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.

  • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”.
  • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.
  • To subscribe or unsubscribe to the Manic Merch newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.